Play a critical role in keeping the lights on for Victoria by reviewing and validating fault information, allocating and dispatching faults to field crews
Job Summary
Play a critical role in keeping the lights on for Victoria by reviewing and validating fault information, allocating and dispatching faults to field crews.
Ensure performance is in accordance with Service Level Agreements (SLAs) and Customer Satisfaction (CSAT) by coordinating response to faults and documenting incidents.
We are committed to building an inclusive culture and a diverse workforce, encouraging all applicants to apply and offering adjustments during the recruitment process.
Matching Summary
Play a critical role in keeping the lights on for Victoria by reviewing and validating fault information, allocating and dispatching faults to field crews.
Skills & Requirements
Must-have
reviewing and validating fault information
allocating and dispatching faults
operational technology systems
electricity and gas network faults
dynamic operational environment
Nice-to-have
digital dexterity to adopt new technologies
remain focused and calm under pressure
use logic and reasoning
analytical problem solving skills
Key Requirements
Applied experience with operational technology systems
Sound knowledge of AusNet’s electricity and gas network elements
Working knowledge of network faults and response priorities
Demonstrated ability to identify, analyse and evaluate information