Member Experience Manager

EōS Fitness

Queen Creek, AZ, US
Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Customer service leadership experience
Front desk team management skills
Billing issue resolution expertise
EōS Fitness is seeking a Member Experience Manager to enhance customer service and member satisfaction at their Queen Creek, AZ location. The ideal candidate will lead the front desk team, address member concerns, and ensure a welcoming environment while embodying the company's core values

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns promptly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to enhance customer service and member satisfaction at their Queen Creek, AZ location. The ideal candidate will lead the front desk team, address member concerns, and ensure a welcoming environment while embodying the company's core values.

Salary

Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Customer service leadership experience
  • Front desk team management skills
  • Billing issue resolution expertise
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Fitness industry operational knowledge
  • Social media reputation management
  • Empathetic problem-solving mindset
  • Fast-paced environment adaptability
  • Team motivation and development focus

Key Requirements

  • Must obtain CPR certification within 30 days of employment
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass a background check
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter