Technical Support Representative

Audatex Systems s.r.o

3-4 years customer service experience
It qualifications or degree essential
Technical or software support capacity
The role involves troubleshooting and resolving advanced issues for customers relating to Solera software across multiple channels

Job Summary

  • The role involves troubleshooting and resolving advanced issues for customers relating to Solera software across multiple channels.
  • Candidates must work closely with Product Development and Global IT to diagnose problems and deliver solutions while adhering to SLA targets.
  • The position requires a track record of delivering high-quality technical support in a customer-focused environment with essential IT qualifications.

Matching Summary

The role involves troubleshooting and resolving advanced issues for customers relating to Solera software across multiple channels.

Skills & Requirements

Must-have

  • 3-4 years customer service experience
  • IT qualifications or degree essential
  • Technical or software support capacity
  • Salesforce Service Cloud experience
  • Genesys telephony systems experience

Nice-to-have

  • Automotive or insurance industry background
  • Fluent English language skills
  • Additional language skills
  • High learning agility
  • Knowledge base article contribution

Key Requirements

  • At least 3-4 years of relevant experience
  • IT qualifications or degree required
  • Experience with Salesforce Service Cloud
  • Experience with Genesys telephony systems

Work Rights

Not specified

Tailored Resume

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