Process design tools: figma, visio, blueworks live
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations
Job Summary
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations.
This role is central to shaping Target Operating Models (TOMs), eliminating process debt, and embedding intelligent automation and AI solutions.
The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness—aligned to Barclays’ transformation strategy and digital-first agenda.
Matching Summary
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations.
Skills & Requirements
Must-have
journey design and process optimisation
TOM design and customer-centric transformation
process design tools: Figma, Visio, Blueworks Live
automation and AI technologies
Lean Six Sigma (Green Belt or higher)
Agile delivery experience
Nice-to-have
experience in Journey Labs
familiarity with Salesforce, Celonis, Power BI
influence senior stakeholders
mentoring or leading transformation teams
Key Requirements
Certified in Lean Six Sigma (Green Belt or higher)