Abbott is a global healthcare leader focused on breakthrough science to improve people’s health and offers career development in an international company
Job Summary
Abbott is a global healthcare leader focused on breakthrough science to improve people’s health and offers career development in an international company.
The Remote Care Specialist I works under close supervision in a contact center, handling technical inquiries, complaints, and adverse events related to cardiac rhythm technologies.
This role includes triaging calls, documenting patient and clinic complaints, providing product support, and participating in rotating after-hours on-call support.
Matching Summary
Abbott is a global healthcare leader focused on breakthrough science to improve people’s health and offers career development in an international company.
Skills & Requirements
Must-have
Customer service experience
Technical troubleshooting skills
Bilingual English/Spanish
Contact center environment
Computer systems proficiency
Product support for medical devices
Nice-to-have
Experience in biotech or bio-instruments
Cross-division business unit experience
Active and clear note-taking
After-hours on call support
Key Requirements
High school degree
1 year experience in customer service or related role