Team Lead, Enterprise Customer Success

EVE

Remote, United States
Competitive salary & equity; not specified; compre...
Fully remote
5-6 years in customer success leadership
Manage team of 5+ senior individual contributors
Experience with six and seven-figure accounts
Eve, a pioneering legal technology company focused on AI solutions for plaintiff law firms, is seeking a Team Lead for its Enterprise Customer Success team. The role involves leading a team of Customer Success Managers, managing strategic customer relationships, and ensuring successful product adoption and value realization

Job Summary

  • Eve is redefining legal technology for plaintiff law firms by building an AI-Native platform that handles cases from intake through resolution.
  • The role involves leading a team of 5-6 Enterprise CSMs while personally managing 5-10 strategic customer relationships as a player-coach.
  • Benefits include competitive salary and equity, comprehensive health insurance, flexible time off, and a telecomm stipend.

Matching Summary

Match Score: 85

Eve, a pioneering legal technology company focused on AI solutions for plaintiff law firms, is seeking a Team Lead for its Enterprise Customer Success team. The role involves leading a team of Customer Success Managers, managing strategic customer relationships, and ensuring successful product adoption and value realization.

Salary

Competitive Salary & Equity; Not specified; Comprehensive benefits including 401(k) matching and health insurance

Skills & Requirements

Must-have

  • 5-6 years in Customer Success leadership
  • Manage team of 5+ senior individual contributors
  • Experience with six and seven-figure accounts
  • Drive enterprise renewals and expansion strategies
  • Orchestrate cross-functional product and engineering teams

Nice-to-have

  • Background in high-touch services-oriented success
  • Experience in legal tech industry
  • Track record of organizational change management
  • Leading teams with on-site customer engagement
  • Consumption-based or usage-based SaaS experience

Key Requirements

  • 6+ years in Customer Success or Account Management
  • 2-3 years managing a team of 5+ in B2B SaaS
  • Proven ability to hire, coach, and retain senior staff
  • Deep experience with long sales cycles and multiple stakeholders

Work Rights

Not specified

Tailored Resume

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