Fire Detection Technical Product Support Specialist (remote)
Johnson Controls Inc
Westford, Massachusetts, United States of America
Base: $91,000 – $114,000; bonus/equity: not specif...
Fully remote
5+ years technical support experience
Fire detection industry knowledge
Troubleshoot hardware software network issues
Johnson Controls Inc is seeking a fully remote Fire Detection Technical Product Support Specialist to provide technical assistance and customer service to clients in North America, focusing on troubleshooting and resolving issues related to fire detection systems. The ideal candidate will have a strong background in technical support within the fire detection industry and possess excellent communication skills
Job Summary
This role provides exceptional customer service and technical assistance to North American clients for Johnson Controls global fire detection products.
The specialist will diagnose and resolve hardware, software, and network-related issues while documenting interactions in Salesforce.
The position offers a competitive salary range of $91,000 to $114,000 along with a comprehensive benefits package.
Matching Summary
Match Score: 85
Johnson Controls Inc is seeking a fully remote Fire Detection Technical Product Support Specialist to provide technical assistance and customer service to clients in North America, focusing on troubleshooting and resolving issues related to fire detection systems. The ideal candidate will have a strong background in technical support within the fire detection industry and possess excellent communication skills.
Salary
Base: $91,000 – $114,000; Bonus/Equity: Not specified; Benefits: Competitive benefits package included
Skills & Requirements
Must-have
5+ years technical support experience
Fire Detection industry knowledge
Troubleshoot hardware software network issues
Salesforce ticketing system proficiency
Windows macOS Linux operating systems
Nice-to-have
Bilingual English French or Spanish
Cloud platform experience Azure AWS
Cybersecurity basics knowledge
Customer-first mindset with empathy
Willingness to travel for site visits
Key Requirements
Associate or Bachelor's degree in electrical/electronics
Minimum 5+ years in Fire Detection industry
Familiarity with ticketing systems like Salesforce