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Old Town Animal Hospital is seeking a Client Service Representative (CSR) who will be the main point of contact for clients, ensuring positive interactions and managing appointments and records. The role requires excellent customer service skills, adaptability, and a professional demeanor, especially in emotionally charged situations.
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Job Summary
The Client Service Representative serves as the primary point of contact, ensuring every client interaction creates a positive impression.
Responsibilities include managing appointments, triaging lobby needs, processing payments, and maintaining accurate pet medical records.
The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.
Matching Summary
Match Score: 75
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Old Town Animal Hospital is seeking a Client Service Representative (CSR) who will be the main point of contact for clients, ensuring positive interactions and managing appointments and records. The role requires excellent customer service skills, adaptability, and a professional demeanor, especially in emotionally charged situations.
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Salary
Base: $18 - $20 per hour; Bonus/Equity: Performance bonuses available; Benefits: Health, dental, vision, life insurance, 401(k) matching, PTO
Skills & Requirements
Must-have
Professional phone etiquette
Weekend and holiday availability
Ability to prioritize multiple tasks
Problem-solving in emergency situations
Accurate cash handling and payment processing
Nice-to-have
Experience with veterinary medical terminology
Knowledge of veterinary electronic medical records