This role oversees workforce outsourcing operations and drives service delivery excellence across multiple client engagements
Job Summary
This role oversees workforce outsourcing operations and drives service delivery excellence across multiple client engagements.
The manager serves as the key point of contact for staff augmentation operations, managing relationships with clients, vendors, and internal stakeholders.
Responsibilities include leading reporting activities, advising on workforce planning strategies, and overseeing financial aspects such as budgeting and invoicing.
Matching Summary
Match Score: 85
This role oversees workforce outsourcing operations and drives service delivery excellence across multiple client engagements.
Skills & Requirements
Must-have
Manage end-to-end service delivery
Oversee vendor partnerships and compliance
Drive operational performance and KPIs
Nice-to-have
Support business development initiatives
Monitor market trends and regulations
Strong leadership and problem-solving skills
Key Requirements
Degree in Business, HR, or Operations Management
Experience managing staffing or outsourcing operations
Familiarity with SLA/KPI governance and operational reporting