Representative - Member Care

Texas Dow Employees Credit Union

Post Oak Corporate Office, US
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Inbound call center setting
Exceptional member service experiences
Trouble shooting digital self service tools
** Texas Dow Employees Credit Union is seeking a Digital Service & Support Representative to deliver exceptional member service in an inbound call center environment. The role requires troubleshooting digital banking issues and educating members about self-service tools while ensuring swift and accurate resolutions. **

Job Summary

  • In an Inbound Call Center setting, the Digital Service & Support Representative will create exceptional member service experiences by maintaining a professional demeanor and delivering world class service to our members.
  • Provides assistance and in depth trouble shooting, decision making support, and ensures quick and accurate resolutions for members and prospective members regarding their financial well being.
  • Educates the member on digital self service tools; trouble shoots member issues regarding TDECU Self-Service tools.

Matching Summary

Match Score: 75

** Texas Dow Employees Credit Union is seeking a Digital Service & Support Representative to deliver exceptional member service in an inbound call center environment. The role requires troubleshooting digital banking issues and educating members about self-service tools while ensuring swift and accurate resolutions. **

Skills & Requirements

Must-have

  • Inbound call center setting
  • Exceptional member service experiences
  • Trouble shooting digital self service tools
  • Online banking and Bill Pay support
  • Proactively recommend services and solutions

Nice-to-have

  • Desire to help people
  • Builds collaborative relationships
  • Continually learns financial industry trends
  • Comfortable working in a team environment

Key Requirements

  • High School Diploma or equivalent
  • Previous customer service experience
  • Technical support or troubleshooting online and mobile banking issues preferred
  • Call Center or Banking experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter