Manager - Patient Experience Center

Rock Dental Brands

Not specified
Proven call center manager experience
Strong organizational and leadership skills
Proficiency in google workspace tools
Rock Dental Brands is seeking a Patient Experience Center Manager to lead a team dedicated to enhancing patient satisfaction and operational efficiency. The ideal candidate will have experience in call center management and a strong focus on patient service, as well as leadership and analytical skills

Job Summary

  • The role focuses on supporting clinics by ensuring maximum patient scheduling and maintaining a positive patient experience.
  • You will be responsible for training team members, conducting performance reviews, and facilitating monthly skill development sessions.
  • This position requires managing the 8x8 phone system platform to troubleshoot routing issues and set up new clinic connections.

Matching Summary

Match Score: 85

Rock Dental Brands is seeking a Patient Experience Center Manager to lead a team dedicated to enhancing patient satisfaction and operational efficiency. The ideal candidate will have experience in call center management and a strong focus on patient service, as well as leadership and analytical skills.

Skills & Requirements

Must-have

  • Proven call center manager experience
  • Strong organizational and leadership skills
  • Proficiency in Google Workspace tools
  • Experience with performance evaluation processes
  • 8x8 Phone System Administration knowledge

Nice-to-have

  • Passion for fostering service excellence culture
  • Exceptional communication and negotiation skills
  • Analytical problem-solving abilities
  • Conflict resolution flexibility
  • Collaboration with clinical operations

Key Requirements

  • Proven experience as a call center manager or team lead
  • Experience in patient or customer service roles
  • Familiarity with performance evaluation processes and tools

Work Rights

Not specified

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