Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Technology hardware and software support
It support services to end users
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • This position is not remote and requires regular, reliable attendance and the ability to maintain collegial, harmonious working relationships.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • Technology hardware and software support
  • IT support services to end users
  • Technical troubleshooting and problem resolution
  • Technology procurement and installation
  • Day shift work
  • On-site position

Nice-to-have

  • Customer service experience
  • Experience with Endpoint Management
  • Experience in Systems Administration
  • Experience with server management
  • Collaborative work environment
  • Effective communication skills
  • Ability to provide end user training

Key Requirements

  • Bachelor’s degree or equivalent experience in computer science or related field
  • At least five years of computer support experience or equivalent technical training
  • Must be legally authorized to work in the United States
  • Criminal background and sex offender registry checks
  • Experience using IT Help Desk ticket tracking system

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter