Head Of Client Support-credit & Loan Platform

Data CommuniquA Inc

Multiple Locations
Base: $160,000-$180,000 usd; bonus/equity: bonus e...
Hybrid
Saas portfolio management products
Technical trade and application support
Front-to-back office issue research
Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software

Job Summary

  • Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
  • Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
  • We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.

Matching Summary

Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.

Salary

Base: $160,000-$180,000 USD; Bonus/Equity: Bonus Eligible; Benefits: comprehensive benefit offerings

Skills & Requirements

Must-have

  • SaaS portfolio management products
  • technical trade and application support
  • front-to-back office issue research
  • client production upgrades management
  • prioritize multiple client inquiries
  • AI initiatives and data strategies

Nice-to-have

  • passion for client service
  • strong analytical skills
  • collaborative environment
  • keen focus on soft skills

Key Requirements

  • 5-8 years professional work experience
  • degree in finance, accounting, analytics, technology, or related field
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter