Product Support Manager, Google Store Japan (English, Japanese) - Singapore
GOOGLE ASIA PACIFIC PTE. LTD.
Singapore, Singapore
Not specified; not specified; not specified
Not specified (assumed to be hybrid or onsite based on location)
5 years technical project management experience
Fluent english and japanese communication skills
End-to-end customer support operations leadership
Google is seeking a Product Support Manager for the Google Store in Japan, who will oversee customer support operations and ensure a seamless commerce experience. The ideal candidate should be fluent in English and Japanese, with significant experience in technical project management or customer-facing roles
Job Summary
The role involves managing Japan and APAC customer support for the Google Store with a focus on end-to-end operational excellence.
Candidates will partner with global product teams to identify and fix tools or processes that cause recurring issues for Japanese customers.
The position requires owning the operational execution of all new feature launches in Japan to ensure seamless service delivery from day one.
Matching Summary
Match Score: 85
Google is seeking a Product Support Manager for the Google Store in Japan, who will oversee customer support operations and ensure a seamless commerce experience. The ideal candidate should be fluent in English and Japanese, with significant experience in technical project management or customer-facing roles.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5 years technical project management experience
Fluent English and Japanese communication skills
End-to-end customer support operations leadership
Nice-to-have
Experience leading cross-functional logistics programs
Ability to navigate cultural nuances between Japan and HQ
Expertise in deconstructing complex global workflows
Key Requirements
Bachelor's degree or equivalent practical experience
5 years of experience in technical project management or customer-facing roles