Senior Experience Researcher

CBA (Commonwealth Bank)

Sydney, Australia
Lead complex research and experimentation
Shape product, service and experience decisions
Collaborate with product, design and engineering
Lead complex research and experimentation initiatives that shape product, service and experience decisions

Job Summary

  • Lead complex research and experimentation initiatives that shape product, service and experience decisions.
  • Work in a cross-functional environment with Product, Design and Engineering to define problems, test hypotheses and generate evidence.
  • Play a critical role in shaping both new and existing digital experiences across CommBank’s platforms, with a focus on our Investing and Insurance products.

Matching Summary

Lead complex research and experimentation initiatives that shape product, service and experience decisions.

Skills & Requirements

Must-have

  • Lead complex research and experimentation
  • Shape product, service and experience decisions
  • Collaborate with Product, Design and Engineering
  • Drive digital innovation
  • Embed research into continuous discovery

Nice-to-have

  • Human-centred experiences
  • Evidence-led approaches
  • Continuous discovery capability
  • Uplifting research capability

Key Requirements

  • Proven experience designing and running digital experiments
  • Strong qualitative UX research skills
  • Integrate quantitative analytics
  • Embed experimentation practices effectively
  • Comfortable influencing stakeholders
  • Solid understanding of risk, privacy, ethics

Work Rights

Not specified

Tailored Resume

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