1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations
M&T Bank is seeking a Universal Banker in Suffield, Connecticut, to enhance customer experience through sales and service in both Consumer and Business Banking. The role involves supporting daily branch operations, engaging with customers, and addressing their banking needs while also promoting digital capabilities
Job Summary
The role specializes in delivering exceptional branch customer experience through sales, service, and digital engagement for both Consumer and Business Banking customers.
Primary responsibilities include educating customers on banking solutions, managing appointments, and proactively identifying opportunities to retain and expand relationships.
The position requires adherence to strict compliance standards including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) protocols.
Matching Summary
Match Score: 75
M&T Bank is seeking a Universal Banker in Suffield, Connecticut, to enhance customer experience through sales and service in both Consumer and Business Banking. The role involves supporting daily branch operations, engaging with customers, and addressing their banking needs while also promoting digital capabilities.
Salary
Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations
Proficiency with internet user-level technology
Knowledge of AML, BSA, and KYC processes
Nice-to-have
Bilingual capabilities based on branch needs
Proven referral and sales ability
Empathy and customer centricity
Digital fluency and entrepreneurial spirit
Critical thinking in team environments
Key Requirements
High school diploma or equivalent (GED)
Minimum 1 year proven retail sales or customer service experience
Registration requirements under the Federal SAFE Act