As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition
Job Summary
As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition.
Your support will help customers operate safely, reliably, and efficiently, and the service you deliver shapes their entire experience of ABB.
ABB offers competitive terms with solid pension and insurance schemes, good learning and development opportunities, and a modern workplace in Kokstad with a supportive, inclusive team culture.
Matching Summary
As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition.
Skills & Requirements
Must-have
First point of contact for customers
Handle inquiries and resolve issues
Coordinate with internal teams
Maintain contact lists and knowledge articles
Deliver first-class support
Fluent Norwegian and good English
Nice-to-have
Customer orientation and teamwork
Stay calm in a hectic environment
Proactive problem-solving attitude
Strong sense of ownership
Key Requirements
Experience from a customer-oriented role or technical background
Proficient in general IT tools (M365)
Ability to prioritize and communicate clearly
Relevant vocational certificate, higher education, or equivalent practical experience