As a Customer Service Employee, you are the organizational hub of our service department, ensuring field technicians can work efficiently, customers are helped quickly, and administrative processes run smoothly
Job Summary
As a Customer Service Employee, you are the organizational hub of our service department, ensuring field technicians can work efficiently, customers are helped quickly, and administrative processes run smoothly.
You will be responsible for preparing and planning service assignments, coordinating with customers, technicians, and specialists, and arranging travel and accommodation.
We offer a challenging and varied role within an international organization, collaboration with an experienced and committed team, and growth opportunities.
Matching Summary
As a Customer Service Employee, you are the organizational hub of our service department, ensuring field technicians can work efficiently, customers are helped quickly, and administrative processes run smoothly.
Skills & Requirements
Must-have
Organizational hub of the service department
Efficiently manage field service technicians
Process service orders and work orders
Monitor and report on progress
Manage vehicle fleet
Nice-to-have
Contribute to optimal customer experience
Identify deviations and take corrective actions
Propose and implement process improvements
Collaborate with other departments
Participate in meetings
Key Requirements
MBO-4 level of work and thinking
Minimum 2 years of experience in technical service or back office