Support Escalations Specialist (6-month Contract)

Outschool

Remote, United States
Hourly: $25.00; hours: 35-40 per week; benefits: n...
Fully remote
Strong written communication skills
Ability to make decisions under ambiguity
Experience with sensitive content moderation
Outschool is seeking a Support Escalations Specialist for a 6-month remote contract role, responsible for handling escalated support tickets from parents and teachers. The ideal candidate should possess strong decision-making and communication skills, particularly when dealing with sensitive situations

Job Summary

  • Outschool's mission is to inspire kids to love learning by connecting learners with a global community of teachers through an online platform.
  • The role involves resolving escalated customer support tickets from parents and teachers while making independent judgment calls on ambiguous issues.
  • This is a contract role anticipated to work 35-40 hours per week with an hourly rate of $25.00, though full-time benefits are available upon conversion.

Matching Summary

Match Score: 85

Outschool is seeking a Support Escalations Specialist for a 6-month remote contract role, responsible for handling escalated support tickets from parents and teachers. The ideal candidate should possess strong decision-making and communication skills, particularly when dealing with sensitive situations.

Salary

Hourly: $25.00; Hours: 35-40 per week; Benefits: None for contractors, full package if converted to FTE

Skills & Requirements

Must-have

  • Strong written communication skills
  • Ability to make decisions under ambiguity
  • Experience with sensitive content moderation
  • Independent work in remote environment

Nice-to-have

  • Experience in K-12 education sector
  • Prior startup experience
  • Background in escalated support tickets
  • Exposure to Trust & Safety workflows

Key Requirements

  • Based in San Francisco Bay Area preferred
  • US or Canada residency required for hiring
  • Contractor status (no employee benefits included)

Work Rights

Must be citizen or legal resident of US or Canada

Tailored Resume

Cover Letter