Cam Manager Ii

mvt.se

Getzville, New York, United States of America
Base: $74,600.00 - $124,400.00 annual (usd); bonus...
Manage teams of 15+ employees
Customer service and collections expertise
Operational risk and compliance management
Responsible for managing teams within one or more functional areas, ensuring quality and compliance with policies and regulations

Job Summary

  • Responsible for managing teams within one or more functional areas, ensuring quality and compliance with policies and regulations.
  • Direct staff in customer service techniques, resolve disputed transactions, and participate in portfolio acquisition and onboarding processes.
  • Evaluate and improve unit processes to increase operational efficiency while maintaining risk controls and supporting a culture of belonging.

Matching Summary

Responsible for managing teams within one or more functional areas, ensuring quality and compliance with policies and regulations.

Salary

Base: $74,600.00 - $124,400.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage teams of 15+ employees
  • Customer service and collections expertise
  • Operational risk and compliance management
  • Strategic planning and workflow management
  • Staff performance and development oversight

Nice-to-have

  • Conflict resolution skills
  • Strong communication abilities
  • Motivational leadership
  • Knowledge of spreadsheet and presentation software
  • Promote inclusive work environment

Key Requirements

  • 7 years combined education and relevant experience
  • 2 years supervisory experience
  • Experience in call center or bank operations
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter