Onboarding Coach - Guest Experience

Cloudbeds

Chile, Chile
On-site (remote within latam)
3+ years hospitality or saas experience
Revenue management expertise
English fluency required
Cloudbeds is seeking an Onboarding Coach for its Guest Experience team, focusing on the implementation and training of their messaging platform, Whistle. The ideal candidate should have a strong background in hospitality or SaaS industries, with expertise in revenue management and excellent communication skills

Job Summary

  • This role involves facilitating client onboarding and training for Whistle, Cloudbeds' integrated messaging platform designed to enhance guest engagement.
  • Candidates must possess deep expertise in Revenue Management principles such as dynamic pricing, demand forecasting, and RevPAR.
  • The company offers a remote-first culture with benefits including monthly wellness Fridays, full paid parental leave, and a home office stipend.

Matching Summary

Match Score: 85

Cloudbeds is seeking an Onboarding Coach for its Guest Experience team, focusing on the implementation and training of their messaging platform, Whistle. The ideal candidate should have a strong background in hospitality or SaaS industries, with expertise in revenue management and excellent communication skills.

Skills & Requirements

Must-have

  • 3+ years hospitality or SaaS experience
  • Revenue Management expertise
  • English fluency required
  • Video/phone/email communication skills
  • Salesforce CRM usage

Nice-to-have

  • Spanish language proficiency
  • CRM/Email Marketing platform familiarity
  • Project Management certification
  • Empathy and customer-focused approach
  • Ability to translate AI concepts

Key Requirements

  • 3+ years in 5-star hospitality or SaaS customer-facing roles
  • Professional fluency in English
  • Experience with Revenue Management technology (RMS)
  • Spanish fluency preferred
  • Project Management certification optional

Work Rights

Not specified

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