Customer Experience Associate - Montreal (atateken)
TD
Montréal, Quebec, Canada
Base: $44,000 - $55,400 cad; bonus/equity: not spe...
Customer transaction processing
Financial transaction accuracy
Customer needs assessment
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, and respond and resolve customer concerns using standard procedures.
TD is committed to providing fair and equitable compensation opportunities, growth opportunities, and skill development, with a total rewards package including base salary, variable compensation, and health and well-being benefits.
Matching Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: $44,000 - $55,400 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer transaction processing
Financial transaction accuracy
Customer needs assessment
Promoting banking solutions
MS Office proficiency
Detail-oriented task handling
Nice-to-have
Charming customer interactions
Building long-lasting relationships
Positive diverse equitable work environment
Recommending operational improvements
Undergraduate degree asset
Key Requirements
High School diploma and/or 1+ years relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Hands on knowledge of using MS Office and internet
Accuracy and detail orientation
Dynamic communicator with customer experience skills