Reservations Manager

Hotel Chadstone Melbourne MGallery

Cambodia
On-site
Reservations operations oversight
Drive room revenue and adr
Monitor trends and forecasts
Oversee reservations operations for both Raffles properties, ensuring efficiency, accuracy, and strong system control

Job Summary

  • Oversee reservations operations for both Raffles properties, ensuring efficiency, accuracy, and strong system control.
  • Drive room revenue and ADR through effective pricing, inventory, and channel optimisation.
  • Lead and develop the team while collaborating with Revenue, Sales, Front Office, and Marketing to deliver seamless, brand-aligned guest experiences.

Matching Summary

Oversee reservations operations for both Raffles properties, ensuring efficiency, accuracy, and strong system control.

Skills & Requirements

Must-have

  • Reservations operations oversight
  • Drive room revenue and ADR
  • Monitor trends and forecasts
  • Manage reservation processes
  • Lead and develop team
  • Collaborate with departments

Nice-to-have

  • High-touch guest service standards
  • Brand positioning understanding
  • Limitless possibilities exploration
  • Dare to challenge status quo

Key Requirements

  • Minimum 5 years’ experience in Hotel Reservations
  • At least 2 years in supervisory or managerial capacity
  • Luxury or upper-upscale hotel experience preferred
  • Solid knowledge of reservations operations
  • Proficient in PMS, CRS, and Channel Management platforms
  • Excellent command of English

Work Rights

Not specified

Tailored Resume

Cover Letter