Job Summary

• The Senior Vice President and Customer Service Officer will provide strategic leadership and operational oversight for FRFS Payments Operations, focusing on customer service functions across multiple payment systems.
• The role requires driving a customer-first culture, fostering collaboration, and leading change within a highly matrixed and virtual environment to enhance customer experience and operational efficiency.
• The Federal Reserve Bank offers comprehensive healthcare options, a 401K match, and a fully funded pension plan with additional benefits unique to each district.

Matching Summary

Skills & Requirements

Key Requirements

• 15+ years progressive leadership experience
• Experience in Federal Reserve Financial Services
• Bachelor’s degree or equivalent experience
• MBA or post-graduate degree preferred
• Top Secret clearance required
• Ability to travel up to 30%
• US citizenship required

Work Rights