Director, Field Digital Capabilities

Merck Sharp & Dohme Corp

North Wales, Pennsylvania, United States
Base: $173,200.00 - $272,600.00; bonus/equity: ann...
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5+ years in crm or commercial operations
Experience with veeva or salesforce platforms
People management experience in regulated industries
** Merck Sharp & Dohme Corp is seeking a Director of Field Digital Capabilities to enhance CRM and field enablement tools, ensuring commercial effectiveness and compliance. The ideal candidate will have extensive experience in CRM operations, people management, and change management, with a strong emphasis on strategic thinking and stakeholder engagement. **

Job Summary

  • The Director leads a team that evolves CRM and field enablement capabilities to improve commercial effectiveness and ensure compliant engagement reporting.
  • This role defines the capability roadmap for CRM and field tools while enforcing governance and audit readiness through targeted change programs.
  • The successful candidate will be eligible for an annual bonus, long-term incentives, and a comprehensive benefits package including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 75

** Merck Sharp & Dohme Corp is seeking a Director of Field Digital Capabilities to enhance CRM and field enablement tools, ensuring commercial effectiveness and compliance. The ideal candidate will have extensive experience in CRM operations, people management, and change management, with a strong emphasis on strategic thinking and stakeholder engagement. **

Salary

Base: $173,200.00 - $272,600.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Must-have

  • 5+ years in CRM or commercial operations
  • Experience with Veeva or Salesforce platforms
  • People management experience in regulated industries
  • Strong change management and project management skills
  • Vendor management including SLAs and contract negotiations
  • Ability to work on-site 3 days per week

Nice-to-have

  • Strategic thinking and problem solving abilities
  • Experience engaging with SVP level leadership
  • Understanding of field sales policies and compliance
  • Ability to thrive in fast-paced ambiguous environments
  • Cross-functional coordination and stakeholder relationship skills

Key Requirements

  • Bachelor's degree (BS/BA)
  • Minimum 5 years of relevant experience
  • Hybrid work model requiring 3 days on-site weekly
  • No visa sponsorship available

Work Rights

Not specified

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