Product Support Representative (japanese Fluent Written And Spoken))

Airbus

Fluent japanese written and spoken
4+ years airline crew planning experience
Customer interface and stakeholder management
The Product Support Representative serves as the primary technical interface for deploying Crew Planning Digital Solutions to airline customers

Job Summary

  • The Product Support Representative serves as the primary technical interface for deploying Crew Planning Digital Solutions to airline customers.
  • This role requires managing complex customer requests, performing healthchecks, and acting as a bridge between airlines and internal Airbus teams.
  • Candidates must possess excellent communication skills in both English and Japanese to deliver training and resolve technical queries effectively.

Matching Summary

The Product Support Representative serves as the primary technical interface for deploying Crew Planning Digital Solutions to airline customers.

Skills & Requirements

Must-have

  • Fluent Japanese written and spoken
  • 4+ years airline crew planning experience
  • Customer interface and stakeholder management
  • Digital solution deployment and configuration
  • User Acceptance Test (UAT) support

Nice-to-have

  • Big Data and Artificial Intelligence knowledge
  • Database or web technology proficiency
  • Proactive continuous improvement mindset
  • Experience with SaaS troubleshooting
  • Knowledge of aviation regulations

Key Requirements

  • Degree in Engineering, IT, Computer Science or equivalent
  • Mandatory fluent Japanese written and spoken
  • Minimum 4 years professional experience in Airline Crew Planning
  • Strong problem-solving and analytical capabilities

Work Rights

Not specified

Tailored Resume

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