Trainer - Call Centre Customer Serivce #TNJHJ

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
5 years contact centre training experience
2 years managerial role in training
Instructional design and adult learning principles
The role involves building and executing comprehensive learning strategies and training programs for new and existing staff

Job Summary

  • The role involves building and executing comprehensive learning strategies and training programs for new and existing staff.
  • Candidates must evaluate training needs across individuals and the organization while implementing diverse methods like OJT and e-learning.
  • The position requires maintaining up-to-date content in a knowledge portal to promote First Call Resolution and Customer Satisfaction.

Matching Summary

Match Score: 85

The role involves building and executing comprehensive learning strategies and training programs for new and existing staff.

Skills & Requirements

Must-have

  • 5 years contact centre training experience
  • 2 years managerial role in training
  • Instructional design and adult learning principles
  • Contact center operations knowledge
  • Knowledge portal content management

Nice-to-have

  • Strong communication and presentation skills
  • Train the trainer methodology expertise
  • Proactive content improvement mindset
  • Ability to synthesize new programs into resources

Key Requirements

  • At least five (5) years of experience in training within a contact centre
  • At least two (2) years in a managerial role
  • In-depth knowledge of government policies relevant to contact center operations

Work Rights

Not specified

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