Application Support Analyst, Wms

SanMar

Issaquah, WA, United States
Base: $80,170 - $100,000 annually; bonus/equity: a...
Hybrid: required in-office tuesday through thursday with potential additional days based on business needs.
Tier ii support
Wms and planning/forecasting platforms
Sql query understanding and modification
SanMar is seeking an Application Support Analyst to provide Tier II support for their IT Operations team in Issaquah, WA. The role requires strong technical and customer service skills to assist both internal and external customers in resolving issues and enhancing application performance

Job Summary

  • The Application Support Analyst provides Tier II support for the IT Operations team, partnering with internal and external customers to resolve problems and document issues.
  • Responsibilities include managing and resolving support tickets, monitoring systems, proactively identifying errors, and collaborating with the project delivery team for updates.
  • The company offers a salary range of $80,170 - $100,000 annually, eligibility for an annual discretionary bonus up to 10%, and comprehensive benefits including medical, dental, vision, and a 401k match.

Matching Summary

Match Score: 85

SanMar is seeking an Application Support Analyst to provide Tier II support for their IT Operations team in Issaquah, WA. The role requires strong technical and customer service skills to assist both internal and external customers in resolving issues and enhancing application performance.

Salary

Base: $80,170 - $100,000 annually; Bonus/Equity: Annual discretionary bonus up to 10% of base salary; Benefits: Comprehensive medical, dental, vision, 401k match, PTO, paid holidays, paid family day off, life insurance, disability coverage, paid maternity/paternity leave, pet insurance

Skills & Requirements

Must-have

  • Tier II support
  • WMS and Planning/Forecasting platforms
  • SQL query understanding and modification
  • Windows/Linux server support
  • Customer service skills
  • System and application log analysis

Nice-to-have

  • Proactive issue identification
  • Process improvement passion
  • SDLC methodology understanding
  • Fast-paced environment adaptability
  • Independent decision-making

Key Requirements

  • 4-6 years of experience in organized software support
  • Experience supporting/managing Windows/Linux servers
  • Working knowledge of SQL
  • Working knowledge of WMS, HighJump / AGR Dynamics
  • Microsoft Dynamics D365 experience preferred
  • SOAP/XML, REST/JSON experience preferred
  • EDI experience preferred

Work Rights

Not specified

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