Help Desk Technician (2nd Shift)

GDIT

Huntsville, AL, USA
Base: $17.57 - $21.28 ph; bonus/equity: not specif...
Onsite
Customer service skills
Microsoft office proficiency
Troubleshooting windows and linux systems
GDIT is seeking a Help Desk Technician for the 2nd shift in Huntsville, AL, requiring at least one year of technical support experience. The position focuses on monitoring and troubleshooting issues within a statewide education network, primarily involving Linux and Windows systems

Job Summary

  • The role involves monitoring and troubleshooting issues with a statewide wide area network, including Linux and Windows systems.
  • GDIT offers comprehensive benefits including medical plans, 401(k) with company match, and full-flex work weeks to encourage work/life balance.
  • Candidates must be able to enter and manage trouble tickets with full documentation while serving as a liaison between the program and client points of contact.

Matching Summary

Match Score: 75

GDIT is seeking a Help Desk Technician for the 2nd shift in Huntsville, AL, requiring at least one year of technical support experience. The position focuses on monitoring and troubleshooting issues within a statewide education network, primarily involving Linux and Windows systems.

Salary

Base: $17.57 - $21.28 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, paid time off

Skills & Requirements

Must-have

  • Customer service skills
  • Microsoft Office proficiency
  • Troubleshooting Windows and Linux systems
  • Ticket management and documentation
  • 2nd shift availability (4pm to 12am)

Nice-to-have

  • ServiceNow Help Desk experience
  • Call center or technician support background
  • Ability to communicate technical info clearly
  • Self-starter with good judgment

Key Requirements

  • High school diploma or GED required
  • 1+ years of related experience
  • No US citizenship requirement specified

Work Rights

Not specified

Tailored Resume

Cover Letter