Technical Account Manager (it Managed Services) Location Minato-ku, Tokyo
EIRE Systems
Minato-ku, Tokyo
On-site
Build and maintain trust-based relationships
Resolve escalations and coordinate with delivery teams
Manage multiple b2b accounts
The Technical Account Manager is responsible for driving up satisfaction, retention, and expanding our engagements with assigned SME accounts
Job Summary
The Technical Account Manager is responsible for driving up satisfaction, retention, and expanding our engagements with assigned SME accounts.
You’ll be their go-to partner—making sure they get real value from our IT services, resolving issues before they escalate, and uncovering opportunities to expand our solutions.
At EIRE Systems, careers grow from opportunity, not seniority.
Matching Summary
The Technical Account Manager is responsible for driving up satisfaction, retention, and expanding our engagements with assigned SME accounts.
Skills & Requirements
Must-have
Build and maintain trust-based relationships
Resolve escalations and coordinate with delivery teams
Manage multiple B2B accounts
Identify up-sell/cross-sell opportunities
Achieve account growth and retention targets
Nice-to-have
Experience with multinational or enterprise clients
Knowledge of ISO27001, ITIL
Familiarity with CRM/account planning tools
Technical understanding of cloud, endpoint, and security technologies
Key Requirements
Strong communication skills in Japanese and English
Background in technical IT solutions or services
Experience in Account Management, Customer Success, or IT Service Delivery
Experience managing small-to-medium scale IT projects