Senior Manager - Crm Solutions

Dentsu

Mumbai, India
12+ years crm and martech experience
5+ years strategic consulting advisory roles
4+ years pre-sales solutioning experience
The role involves creating solution architectures for systems and platforms while ensuring compliance with company standards and business requirements

Job Summary

  • The role involves creating solution architectures for systems and platforms while ensuring compliance with company standards and business requirements.
  • Candidates will lead CRM strategy development for enterprise clients, defining customer engagement roadmaps aligned with business objectives.
  • The position requires serving as a trusted advisor to C-suite executives on customer engagement vision and leading high-stakes pitches.

Matching Summary

The role involves creating solution architectures for systems and platforms while ensuring compliance with company standards and business requirements.

Skills & Requirements

Must-have

  • 12+ years CRM and MarTech experience
  • 5+ years strategic consulting advisory roles
  • 4+ years pre-sales solutioning experience
  • Enterprise CRM platforms Salesforce Marketing Cloud Adobe Campaign Braze
  • Customer engagement strategy journey orchestration
  • RFP RFI response and solution design
  • C-suite executive presentation skills

Nice-to-have

  • Experience in Retail BFSI Healthcare Travel sectors
  • Platform certifications Salesforce Adobe Braze
  • Background in consulting firms or digital agencies
  • Working knowledge of Customer Data Platforms CDPs
  • Familiarity with APIs webhooks event streaming
  • Awareness of GenAI capabilities for marketing workflows
  • Knowledge of emerging trends composable CDP real-time personalization

Key Requirements

  • 12+ years in CRM and MarTech
  • 5+ years in strategic consulting or advisory roles
  • 4+ years of pre-sales or solutioning experience
  • Proven track record of leading CRM transformation programs
  • Strong hands-on knowledge of enterprise CRM platforms
  • Demonstrated success in winning competitive bids
  • Exceptional storytelling ability with strong presentation skills

Work Rights

Not specified

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