Global Customer Experience End To End Integrated Support Service Specialist (mandarin Speaking)

Roche

Petaling Jaya, Malaysia
Not specified (assumed office-based as no remote work is indicated).
Strong customer service skills
English and mandarin communication
Servicenow ticketing tool experience
Roche is seeking a Global Customer Experience End To End Integrated Support Service Specialist who is fluent in Mandarin to join their team in Petaling Jaya, Malaysia. The role involves providing high-quality customer service and support for internal customers using the SAP S4/Hana ERP system while fostering collaboration across teams

Job Summary

  • This role serves as the first point of contact for internal customers regarding Global Integrated Support team processes.
  • The position requires maintaining high levels of customer satisfaction while resolving issues via calls, chat, and ServiceNow tickets.
  • Roche fosters a culture of personal expression and open dialogue where every voice matters in delivering life-changing healthcare solutions.

Matching Summary

Match Score: 85

Roche is seeking a Global Customer Experience End To End Integrated Support Service Specialist who is fluent in Mandarin to join their team in Petaling Jaya, Malaysia. The role involves providing high-quality customer service and support for internal customers using the SAP S4/Hana ERP system while fostering collaboration across teams.

Skills & Requirements

Must-have

  • Strong customer service skills
  • English and Mandarin communication
  • ServiceNow ticketing tool experience

Nice-to-have

  • Japanese language proficiency
  • SAP S4/Hana knowledge
  • Concur expense reporting software
  • Cross-functional collaboration ability

Key Requirements

  • College degree required
  • 1-3 years of customer support experience
  • Fluency in English and Mandarin

Work Rights

Not specified

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