Customer Experience Team Leader For 4pl

A.P. Moller – Maersk

10+ years customer experience or logistics operations
Native level japanese language proficiency
Upper-intermediate business english skills
The role is accountable for translating complex customer requirements into integrated, scalable, and value-driven 4PL solutions

Job Summary

  • The role is accountable for translating complex customer requirements into integrated, scalable, and value-driven 4PL solutions.
  • This position leads a portfolio of key clients and oversees end-to-end logistics solutions across multiple service providers and internal teams.
  • The mission involves evolving the team from transactional customer service to a consultative, solution-oriented 4PL operational model.

Matching Summary

The role is accountable for translating complex customer requirements into integrated, scalable, and value-driven 4PL solutions.

Skills & Requirements

Must-have

  • 10+ years customer experience or logistics operations
  • Native level Japanese language proficiency
  • Upper-intermediate business English skills
  • Team leadership and development experience
  • Advanced MS Teams, Outlook, Excel proficiency

Nice-to-have

  • Data analysis and insights for process improvement
  • Experience in multi-vendor orchestration models
  • Strong cross-functional collaboration mindset
  • Change management and strategy execution
  • Cost-conscious operational optimization skills

Key Requirements

  • Approximately 10+ years of practical experience
  • Native level Japanese language requirement
  • Upper-intermediate business English capability
  • Proven team leadership experience
  • Proficiency in MS Office suite tools

Work Rights

Not specified

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