The role involves creating, planning, and organizing the curriculum and programmes for the centre while managing day-to-day operations
Job Summary
The role involves creating, planning, and organizing the curriculum and programmes for the centre while managing day-to-day operations.
Candidates will lead the contact centre management team to ensure high-quality customer service and meet all KPIs within budget.
Responsibilities include driving student recruitment, sales, and marketing efforts to exceed targets while championing customer experience improvements.
Matching Summary
Match Score: 85
The role involves creating, planning, and organizing the curriculum and programmes for the centre while managing day-to-day operations.
Skills & Requirements
Must-have
Curriculum and programme planning
Staff deployment and professional development
Contact centre management
Resource planning and utilization
Customer experience improvement
Student recruitment and sales
Nice-to-have
Knowledge of Telephony and CRM tools
Experience with WFM systems
Strategic thinking for centre development
Ability to drive continuous improvement
Strong leadership and coaching skills
Key Requirements
Experience in education or contact centre management
Proven track record in staff recruitment and training