Responsible for SC Customer Engagement activities working closely with Trade and Supply Chain Customer Engagement Coordinators to drive collaboration and continuous improvement
Job Summary
Responsible for SC Customer Engagement activities working closely with Trade and Supply Chain Customer Engagement Coordinators to drive collaboration and continuous improvement.
Acts as local extension to Global Customer Fulfilment CoE, driving local execution of global strategy and sharing best practices.
Ensures positive customer experience by proactively engaging customers, managing escalations, and driving customer satisfaction through data and feedback.
Matching Summary
Responsible for SC Customer Engagement activities working closely with Trade and Supply Chain Customer Engagement Coordinators to drive collaboration and continuous improvement.
Skills & Requirements
Must-have
Customer engagement activities
Customer segmentation process
Collaboration with Trade and Supply Chain
Customer satisfaction improvement
Order to Supply (O2S) process management
SAP and MS Office proficiency
Project management skills
Nice-to-have
Knowledge of upstream Biopharma processes
Understanding of cost to serve finances
Strong negotiation and communication skills
Team facilitation and relationship building
Customer ethnographer mindset
Scenario planning and risk analysis
Key Requirements
Bachelor’s degree
3+ years Customer Fulfillment experience
Fluency in French and English
Experience in Biopharma industry
Advanced customer engagement strategy skills
Intermediate transactional and commercial data management