Customer Success Manager

Workday

Austin, TX, USA
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Customer success management
Saas solution support
Workday adaptive planning
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for bonus/commission/stock grants

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • Workday Adaptive Planning
  • Customer adoption and retention
  • Revenue stream maintenance
  • Contract negotiation

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Executive presence

Key Requirements

  • 3+ years CSM experience SaaS
  • 2+ years change management
  • 2+ years CRM/Customer Success tool
  • 2+ years account management/strategic planning
  • 3+ years customer relationship building
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter