Workplace Service Owner

Linklaters

Base: $104,000 to $156,000; bonus/equity: discreti...
Hybrid
Level 2 service escalation management
Workplace technology service delivery
M365 and windows 11 environments
This role is responsible for owning the day-to-day delivery and performance of critical workplace technology services including desktops, laptops, and physical security

Job Summary

  • This role is responsible for owning the day-to-day delivery and performance of critical workplace technology services including desktops, laptops, and physical security.
  • The successful candidate will act as a trusted escalation point for issues impacting Linklaters teams while implementing service roadmaps aligned with strategic vision.
  • Candidates must demonstrate the ability to use analytics and service health insights to continuously improve efficiency, usability, and business value of workplace systems.

Matching Summary

This role is responsible for owning the day-to-day delivery and performance of critical workplace technology services including desktops, laptops, and physical security.

Salary

Base: $104,000 to $156,000; Bonus/Equity: Discretionary bonuses included; Benefits: Overtime pay and other benefits available

Skills & Requirements

Must-have

  • Level 2 service escalation management
  • Workplace technology service delivery
  • M365 and Windows 11 environments
  • Physical security and building management
  • Service roadmap implementation

Nice-to-have

  • Strong stakeholder engagement skills
  • Proactive risk identification approach
  • Hybrid and remote working support
  • Data privacy compliance knowledge
  • Inclusive team culture fostering

Key Requirements

  • Experience in complex multinational professional services environments
  • Solid understanding of digital and physical workplace solutions
  • Demonstrated ability to interpret service performance metrics
  • Knowledge of internal policy and external regulatory frameworks
  • Excellent organizational and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter