Base: $45,000 - $62,000; bonus/equity: not specifi...
Fully remote
Customer relationship management
Performance monitoring and reporting
Process gap identification
The Customer Experience Manager will be a liaison, sharing metrics and reporting with customers on work performed by RCM, making best practice recommendations, and working internally with RCM Operations
Job Summary
The Customer Experience Manager will be a liaison, sharing metrics and reporting with customers on work performed by RCM, making best practice recommendations, and working internally with RCM Operations.
Build and foster strong relationships with customers and business partners, onboarding new customers to RCM which includes organizing all onboarding calls and focused calls with Operational teams.
ResMed offers a comprehensive benefits package including medical, dental, vision, 401(k), and tuition assistance, along with flexible work arrangements and competitive salaries.
Matching Summary
The Customer Experience Manager will be a liaison, sharing metrics and reporting with customers on work performed by RCM, making best practice recommendations, and working internally with RCM Operations.
Salary
Base: $45,000 - $62,000; Bonus/Equity: Not specified; Benefits: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Skills & Requirements
Must-have
Customer relationship management
Performance monitoring and reporting
Process gap identification
Internal operations collaboration
Customer onboarding
Salesforce case management
Nice-to-have
Problem-solving focused
Methodical and systematic approach
High ethics and integrity
Self-starter and results-driven
Cultivating diverse and inclusive culture
Key Requirements
Minimum of 5 years of related experience
Bachelor's Degree
Brightree software and/or DME Billing Experience
Salesforce
Smartsheet
Advanced Proficiency in Microsoft Excel
Knowledgeable of federal and state laws relating to healthcare management