Senior Officer, Chargeback, Card Operations Processing Center (contract)

UOB United Overseas Bank Limited

Singapore, Singapore
Processing chargeback requests
Analyzing chargeback scenarios
Managing customer feedback
The role involves analyzing various chargeback scenarios and processing requests with high accuracy

Job Summary

  • The role involves analyzing various chargeback scenarios and processing requests with high accuracy.
  • Candidates will provide operational support on administrative tasks while managing customer and business unit queries promptly.
  • The position offers an opportunity to contribute to digitization efforts and improve risk controls within the team.

Matching Summary

The role involves analyzing various chargeback scenarios and processing requests with high accuracy.

Skills & Requirements

Must-have

  • Processing chargeback requests
  • Analyzing chargeback scenarios
  • Managing customer feedback
  • Meeting Service Level Agreements
  • Data entry and documentation

Nice-to-have

  • Identifying productivity improvement opportunities
  • Supporting digitization efforts
  • Meticulous and organized approach
  • Good MS Office application skills
  • Team collaboration mindset

Key Requirements

  • Degree or Diploma holder
  • Relevant banking experience in chargeback
  • Open to entry level candidates
  • 1 year contract duration

Work Rights

Not specified

Tailored Resume

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