Head Of Financial Crime Service Delivery

Wise

Tallinn, Estonia
**
10+ years in operations experience
Led operations function of 400+ people
Multi-geography team leadership
** Wise is seeking a Head of Financial Crime Service Delivery to lead its global service delivery function, ensuring the effectiveness and compliance of financial crime operations at scale. The ideal candidate will have extensive experience in operations within banking or fintech, with a strong focus on designing efficient organizational structures and managing high-volume operations. **

Job Summary

  • You will lead the global service delivery function that keeps Financial Crime Operations brilliant and running at scale.
  • This role requires designing an operating model that holds integrity from 300 people up to 600 while balancing global standardization with local needs.
  • The position involves directing a geographically distributed team and serving as the strategic bridge between regional execution and enterprise-wide priorities.

Matching Summary

Match Score: 75

** Wise is seeking a Head of Financial Crime Service Delivery to lead its global service delivery function, ensuring the effectiveness and compliance of financial crime operations at scale. The ideal candidate will have extensive experience in operations within banking or fintech, with a strong focus on designing efficient organizational structures and managing high-volume operations. **

Skills & Requirements

Must-have

  • 10+ years in Operations experience
  • Led operations function of 400+ people
  • Multi-geography team leadership
  • SLA governance and KPI optimization
  • Lean Six Sigma methodologies
  • Change management discipline

Nice-to-have

  • Data-driven decision making skills
  • Experience with Looker or Superset
  • Ability to work in ambiguous environments
  • Strong stakeholder management capabilities
  • Proactive gap identification and resolution

Key Requirements

  • 10+ years in Operations
  • Directly led 400+ person operation
  • 5+ years leading multi-layered organizations
  • Banking or fintech background preferred
  • Experience scaling operations from 300 to 600 staff

Work Rights

Not specified

Tailored Resume

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