Manager, Process Management - Recoveries (hybrid)

Capital One

McLean, Virginia, United States
Base: $122,100 - $153,300 depending on location; b...
Hybrid
3+ years process management experience
2+ years leading technology delivery processes
2+ years designing internal business processes
The role involves executing and monitoring business processes to help vulnerable customers recover from financial distress and resolve outstanding debt

Job Summary

  • The role involves executing and monitoring business processes to help vulnerable customers recover from financial distress and resolve outstanding debt.
  • The Process Manager will provide essential operations management across finance, risk management, communications, project management, and process controls.
  • Capital One offers a comprehensive set of health, financial, and other benefits supporting total well-being along with performance-based incentive compensation.

Matching Summary

The role involves executing and monitoring business processes to help vulnerable customers recover from financial distress and resolve outstanding debt.

Salary

Base: $122,100 - $153,300 depending on location; Bonus/Equity: Performance based incentive compensation eligible; Benefits: Comprehensive health, financial and other benefits

Skills & Requirements

Must-have

  • 3+ years Process Management experience
  • 2+ years leading technology delivery processes
  • 2+ years designing internal business processes
  • 2+ years in technology controls or auditing
  • Microsoft Office or Google Suite proficiency

Nice-to-have

  • SQL experience
  • PMP, Lean, Agile or Six Sigma certification
  • 4+ years Process Management experience
  • 3+ years Financial Services experience
  • Bachelor's Degree or Military experience

Key Requirements

  • High School Diploma, GED or equivalent
  • No visa sponsorship available for new applicants
  • US location hiring (McLean or Richmond, VA)

Work Rights

Not specified

Tailored Resume

Cover Letter