Borrowing Services Head

uwm.edu

Milwaukee, Wisconsin, US
Base: $53,900-65,500; bonus/equity: not specified;...
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Supervision of staff and student employees
Customer-focused service delivery
Library operations management
** The University of Wisconsin-Milwaukee is seeking a Borrowing Services Head for the Golda Meir Library, a leadership position focused on overseeing borrowing operations, customer service, and staff management. The ideal candidate will possess strong supervisory skills and a commitment to excellent service delivery. **

Job Summary

  • The position supervises six full-time staff and 20-25 student employees and supports the provision of excellent service to the UWM community and other library visitors.
  • Responsibilities include daily supervision of staff, determining appropriate staffing levels, setting goals, and collaborating on training.
  • The role involves adapting borrowing policies and inventory based on data, staff, and user input, and serving as a liaison to university offices.

Matching Summary

Match Score: 75

** The University of Wisconsin-Milwaukee is seeking a Borrowing Services Head for the Golda Meir Library, a leadership position focused on overseeing borrowing operations, customer service, and staff management. The ideal candidate will possess strong supervisory skills and a commitment to excellent service delivery. **

Salary

Base: $53,900-65,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervision of staff and student employees
  • Customer-focused service delivery
  • Library operations management
  • Workflow and procedure development
  • Budget management for student employees

Nice-to-have

  • Outgoing and friendly demeanor
  • Commitment to staff development
  • Adaptability in changing environments
  • Dealing with diverse personality types

Key Requirements

  • Master’s Degree or comparable job experience
  • Two years in-person customer service experience
  • One year direct supervisory experience
  • Proficiency with Microsoft Office Suite
  • MLS/MLIS from ALA-accredited institution preferred

Work Rights

Employment eligibility verification required

Tailored Resume

Cover Letter