Front Desk Receptionist/guest Experience Agent

Four Seasons

Lisbon, Portugal
On-site
Highest level of hospitality and professionalism
Assist guests with inquiries
Resolve guest complaints
Four Seasons is seeking a Front Desk Receptionist/Gest Experience Agent for its iconic Lisbon location. The ideal candidate will excel in guest relations and possess strong communication skills, with a commitment to luxury service

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The role involves handling all guest interactions with professionalism, assisting with inquiries, resolving complaints, and personalizing guest experiences.
  • Responsibilities extend to prearrival outreach, coordinating guest activities, acting as a VIP contact, and supporting the Front Desk during peak times.

Matching Summary

Match Score: 85

Four Seasons is seeking a Front Desk Receptionist/Gest Experience Agent for its iconic Lisbon location. The ideal candidate will excel in guest relations and possess strong communication skills, with a commitment to luxury service.

Skills & Requirements

Must-have

  • Highest level of hospitality and professionalism
  • Assist guests with inquiries
  • Resolve guest complaints
  • Conduct prearrival outreach
  • Coordinate with applicable departments
  • High level of integrity and professionalism

Nice-to-have

  • Recognizing and personalizing service
  • Creating unique experiences
  • Anticipate guest requests

Key Requirements

  • One+ years experience in luxury hotel
  • Excellent interpersonal and communication skills
  • Cross cultural sensitivity
  • Customer service orientation
  • Ability to work effectively under pressure
  • Guest centricity
  • Attention to detail and problem solving skills
  • Ability to multitask and prioritize
  • Proficient computer skills (Microsoft Office, Opera, Salesforce)
  • Authorization to work in an European country
  • Reading, writing and oral proficiency in Portuguese and English

Work Rights

Must have authorization to work in an European country

Tailored Resume

Cover Letter