Job Summary

• As a Strategic Customer Success Manager, you will partner with frontier AI model creators who are making headline news every day, ensuring they achieve breakthrough value through our human data offerings.
• You will own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy while collaborating with your counterparts on Prolific’s Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams.
• Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

Matching Summary

Salary

Base: $180,000 - $240,000 per annum; Bonus/Equity: Equity, potential cash variable; Benefits: Included

Skills & Requirements

Key Requirements

• 6+ years customer-facing strategic/enterprise CSM role
• Experience developing strategic success plans
• Operational rigor and consumption forecasting
• Navigating large organizations
• Fundamental understanding of AI/ML/LLMs

Work Rights