Not specified; not specified; benefits: health cov...
Not specified (assumed to be hybrid based on field management responsibilities)
Coordinate service provider performance
Inspect station facilities and compliance
Resolve member and customer service issues
The Automotive Services Field Supervisor position at Auto Club Enterprises in Bridgeport, WV, involves managing relationships with independent contractors in the Emergency Road Service department, ensuring high-quality roadside assistance for AAA members. The role requires strong communication, management skills, and relevant experience in the automotive or customer service industries
Job Summary
This position provides field management support to Independent Contractors within the Emergency Road Service department.
The role requires inspecting station locations to verify that facilities, equipment, and driver appearance comply with Club policies.
Auto Club Enterprises offers remarkable benefits including health coverage, 401(K) matching, tuition assistance, and paid parental leave.
Matching Summary
Match Score: 85
The Automotive Services Field Supervisor position at Auto Club Enterprises in Bridgeport, WV, involves managing relationships with independent contractors in the Emergency Road Service department, ensuring high-quality roadside assistance for AAA members. The role requires strong communication, management skills, and relevant experience in the automotive or customer service industries.
Salary
Not specified; Not specified; Benefits: Health coverage, dental, vision, 401(K) match, tuition assistance, PTO, parental leave
Skills & Requirements
Must-have
Coordinate service provider performance
Inspect station facilities and compliance
Resolve member and customer service issues
Analyze financial reports and P&L statements
Prepare expansion or reduction proposals
Nice-to-have
Knowledge of towing industry
Mechanical aptitude preferred
Experience with large external vendor relationships
Strong presentation skills required
Key Requirements
4-year college degree or equivalent experience
3-5 years ERS, CSR, or sales management experience
Valid Driver License and acceptable DMV record
Proficiency in Microsoft Office software suite
Prior experience in complaint resolution and negotiations