Team Lead- Quality

MarketStar

Bangalore, India
On-site
Quality operations understanding
Quality control & assurance
Process improvement methodologies
Responsible for the quality of service provided across various channels including Voice, Chat, Email, Outbound, AdOps, and Account Strategy

Job Summary

  • Responsible for the quality of service provided across various channels including Voice, Chat, Email, Outbound, AdOps, and Account Strategy.
  • Manages the Quality Assurance Coaching program by providing direction, leadership, and coaching development skills to QA analysts and representatives.
  • MarketStar is committed to ensuring growth for its clients, employees, and community, offering continuous learning and a people-first approach.

Matching Summary

Responsible for the quality of service provided across various channels including Voice, Chat, Email, Outbound, AdOps, and Account Strategy.

Skills & Requirements

Must-have

  • Quality Operations understanding
  • Quality Control & Assurance
  • Process Improvement methodologies
  • Team leadership and coaching
  • Customer satisfaction focus

Nice-to-have

  • Six Sigma & Lean methodology
  • Employee engagement activities
  • Mentorship and career development

Key Requirements

  • 4-5 Years of experience
  • Work from Bangalore Office all 5 days Mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter