Not specified (assumed to be hybrid or fully onsite based on industry standards).
Servicenow itsm platform experience
Payment systems knowledge (paynow, fast)
Incident management and sla adherence
BANKING COMPUTER SERVICES PRIVATE LIMITED is seeking a Service Desk Support professional to manage operational support for their services, ensuring effective incident management and maintaining service quality for external institutional users. The ideal candidate will have experience in service desk management, particularly within the financial services sector, and possess strong communication skills
Job Summary
The Service Desk Support role serves as the primary point of contact for external institutional users to ensure seamless operational continuity for critical payment systems.
Responsibilities include managing incident resolution, coordinating release notifications, and ensuring all service requests are handled within agreed Service Level Agreements.
The position requires round-the-clock support capabilities to maintain service quality standards in alignment with organizational and regulatory requirements.
Matching Summary
Match Score: 75
BANKING COMPUTER SERVICES PRIVATE LIMITED is seeking a Service Desk Support professional to manage operational support for their services, ensuring effective incident management and maintaining service quality for external institutional users. The ideal candidate will have experience in service desk management, particularly within the financial services sector, and possess strong communication skills.
Skills & Requirements
Must-have
ServiceNow ITSM platform experience
Payment systems knowledge (PayNow, FAST)
Incident management and SLA adherence
24/7 operational environment support
Root cause analysis and reporting
Nice-to-have
Regulatory compliance knowledge
Vendor collaboration skills
Strong communication with stakeholders
Key Requirements
Diploma or Bachelor's degree in Operations Management or related field
Minimum one year of experience in service desk management or IT operations
Prior experience in payment or financial services industry preferred