Sr PM, Service Imp. - FTC, Quality and Escalations

Amazon

London, GB
Not specified; not specified; not specified
On-site
Experienced program manager with complex program delivery
Cross-functional stakeholder management across multiple teams
Ability to define vision, roadmap, and operational procedures
This is a 12-month fixed term contract position within Amazon's Customer Service department

Job Summary

  • This is a 12-month fixed term contract position within Amazon's Customer Service department.
  • The role involves owning the creation, collection, and implementation of service improvement initiatives to raise customer interaction standards.
  • You will be responsible for defining the program's direction, securing resources, and ensuring high-quality project execution across global teams.

Matching Summary

This is a 12-month fixed term contract position within Amazon's Customer Service department.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Experienced Program Manager with complex program delivery
  • Cross-functional stakeholder management across multiple teams
  • Ability to define vision, roadmap, and operational procedures

Nice-to-have

  • Comfortable in fast-paced multi-tasked environment
  • Expert collaborator skilled in negotiation
  • Experience managing third-party contributions

Key Requirements

  • Proven experience owning and delivering complex programs
  • Demonstrated ability to interact with senior stakeholders
  • Strong skills in prioritization and trade-off negotiation

Work Rights

Not specified

Tailored Resume

Cover Letter