Customer Service Executive

W NETWORK PRIVATE LIMITED

Tampines, Singapore
Handle customer inquiries and complaints
Process customer orders accurately
Monitor social media platforms
The role involves delivering excellent customer service by handling inquiries, requests, and complaints professionally

Job Summary

  • The role involves delivering excellent customer service by handling inquiries, requests, and complaints professionally.
  • Candidates will engage with customers across digital platforms including TikTok and Instagram to support service recovery.
  • The position requires maintaining accurate record-keeping and ensuring data integrity within internal systems.

Matching Summary

The role involves delivering excellent customer service by handling inquiries, requests, and complaints professionally.

Skills & Requirements

Must-have

  • Handle customer inquiries and complaints
  • Process customer orders accurately
  • Monitor social media platforms
  • Proficient in CRM systems
  • Microsoft Office applications

Nice-to-have

  • Proactive and detail-oriented mindset
  • Experience in process improvement
  • Analytical ability to interpret data
  • Thrives in fast-paced environment

Key Requirements

  • Degree or Diploma in Business Administration or related field
  • Minimum 2 years of experience in Customer Service
  • Experience in process improvement or digital transformation initiatives

Work Rights

Not specified

Tailored Resume

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