The ITSS Senior Field Support Analyst acts as the face of IT, serving as a liaison between IT and end users for Level 2 IT needs
Job Summary
The ITSS Senior Field Support Analyst acts as the face of IT, serving as a liaison between IT and end users for Level 2 IT needs.
This role is responsible for the maintenance and administration of computer networks and related computing environments, including hardware, systems software, and applications.
The position requires participation in one or more Centers of Excellence and involves travel up to 50% between US locations.
Matching Summary
The ITSS Senior Field Support Analyst acts as the face of IT, serving as a liaison between IT and end users for Level 2 IT needs.
Skills & Requirements
Must-have
Level 2 IT support
customer service
network maintenance and administration
technical assistance
resolve complex incidents
Nice-to-have
drive transformation and service improvement
relationship building
work experience in related industry
Key Requirements
Graduate degree in Computer Science, Engineering or related discipline
A+ Certification and HDI certification required
MCSA Certification preferred
4+ years of End User services experience
Valid work authorization in the country where the job is located